Returns & Exchanges

Introduction

At Hairven, we strive to provide our clients with exceptional services and products. We understand that sometimes the results may not meet your expectations or you may have a change of heart regarding a product purchase. Below is our Returns & Exchanges Policy to ensure your satisfaction and maintain fairness to all clients.

1. Service Satisfaction:
   • If you are unsatisfied with a service you have received, we kindly ask that you contact us within 7 days of your appointment. We will book a corrective service appointment at no additional charge.
   • Please note that the corrective service must be of equal or lesser value and with the same stylist or technician who provided the original service.
   • No refunds will be given for services rendered. Our aim is to adjust the service to meet your satisfaction.
2. Retail Product Returns:
   • Unopened and unused products can be returned within 14 days of purchase for a full refund or exchange. The product must be in its original condition and packaging.
   • For opened or lightly used products, we offer an exchange or salon credit if returned within 7 days of purchase. Products must be at least 75% full.
   • No returns or exchanges on clearance items.
3. Gift Cards and Packages:
   • Gift cards are non-refundable but are transferable.
   • Service packages must be used within the specified validity period and are non-refundable. However, they can be transferred to another person or exchanged for other services of equal value.
4. Booking Deposits:
   • Deposits for appointments are non-refundable. However, if you provide at least 24 hours’ notice for cancellation or rescheduling, your deposit can be applied to a future appointment.
5. Exceptions:
   • Any exceptions to the above policies will be considered on a case-by-case basis and are at the sole discretion of Hairven Salon management.

How to Process a Return or Exchange:

• Please contact us at our salon reception or via our customer service email/phone to initiate a return or exchange. You may be asked to provide proof of purchase.

Note:

• We reserve the right to refuse service or returns if the product or service has been tampered with or the complaint is not valid.
• Policy changes will be communicated promptly, and we encourage clients to review the policy periodically.

We value your patronage and will do our utmost to ensure a heavenly experience at Hairven! Thank you for choosing us for your hair and beauty needs.